Support

We're a small team and read every message.

Contact us

Email tony@skipthechitchat.com for help with your account, a booking, a payment, or to report a problem or another user. Please include the email you signed in with and, if it's about a booking, the activity name and date.

Common questions

How do I cancel a reservation?

Open the Activities tab, tap the activity, and choose Cancel reservation. For activities with a card hold, cancelling releases the hold and you are not charged. The hold is only charged if you book and then don't show up.

How do card holds work?

Some activities ask for a card to reserve your spot. We place a temporary hold with our payment processor, Stripe. It is not a charge: the hold is released when you attend, and charged only if you are marked as a no-show. We never see or store your full card number. You can change your card any time in Settings → Payment method.

I was charged and think it's a mistake

Email us with the activity and date and we'll review it and reply as soon as we can.

How do I delete my account?

In the app, go to Settings → Delete account. This permanently removes your profile, photos, and chat history. You can also email us to request deletion.

How do I report someone or something?

Email tony@skipthechitchat.com with details and we'll look into it promptly.